FAQ

 

1. How does the Air Humidifier improve sleep quality?

The Air Humidifier improves sleep quality by adding moisture to the air, which can help alleviate dryness in the throat and nasal passages. This can reduce snoring and promote a more comfortable sleep environment.

2. How does the Air Humidifier preserve wooden furniture?

The Air Humidifier helps preserve wooden furniture by maintaining optimal humidity levels in the surrounding environment. Dry air can cause wood to shrink and crack, but with the right humidity, the wood retains its moisture and stays in better condition.

3. Is the Air Humidifier silent?

Yes, the Air Humidifier operates silently, allowing you to enjoy the benefits of humidified air without any disruptive noise.

4. Are the controls of the Air Humidifier easy to use?

Yes, the Air Humidifier is designed with user-friendly controls, making it easy to adjust settings and customize the humidity level according to your preference.

5. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure the item is in the same condition as when you received it, with all tags and in its original packaging. Contact us at info@hygroheaven.com to initiate a return.

6. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

7. Can I return perishable goods, custom products, or personal care goods?

No, we do not accept returns for perishable goods, custom products, or personal care goods. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have any concerns about a specific item, please reach out to us for clarification.

8. Can I exchange an item?

Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

9. What is the European Union 14 day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in the same condition as when you received it, with all tags and in its original packaging. Please provide the receipt or proof of purchase.

10. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.